Contrary to popular belief, I do not have a team of real estate salespeople. My team is made up of expert consultants. I’ll explain the difference and demonstrate how, as consultants, we work to put our clients first.
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This week, I’m excited to talk to a class at Schenectady Community College. These students are taking a salesperson class.
If there is one thing I hate in our industry, it’s being called a salesperson. My team is made up of expert consultants, not salespeople.
What’s the difference?
When I think of salespeople, I am reminded of a salesperson on a used car lot. I recently went out and looked at a car. I had a great rapport with the salesperson but at the end of the ride, he said, “What’s it going to take to get you into this car today?” And I thought, Oh no, there goes the great relationship we were building.
It’s the same with an amateur versus a professional. An amateur wants to book a deal right away, but a professional values your relationship. Professionals understand that doing right by you will always lead to long-term gain and growth. That is why I built a team of expert consultants instead of salespeople; we will always do what is in your best interest.
In fact, we have a fiduciary responsibility by law to do what is in your best interest. We will never give you advice that we wouldn’t follow ourselves.
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We will never give you advice that we wouldn’t follow ourselves.
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Recently, I overheard one of my agents who was on the phone with a buyer. She was talking the buyer out of a $900,000 sale. I can guarantee you that in many offices, that conversation would not happen. The buyer could afford this house, but my agent knew that the property did not meet his goals. She told him that the property would not be a good fit for him in the long run and that he would not be happy.
That is what we are about as a team. Each of our agents has a list of our core values:
- We live and work with integrity.
- We embody a hugging culture.
- We choose to have positive attitudes.
- We have a solutions-focused mindset.
- We continually learn and grow to be our best.
Our values are really important to us. We approach each transaction with honesty and integrity; we put our clients first.
I am looking forward to this class at Schenectady Community College because I really want to express the importance and the impact that you have when you move from an amateur to a professional. As agents, we have the ability to impact lives.
Remember, my team will never give you advice that is not in your best interests. If you have any questions for us about buying or selling a home, give us a call or send us an email. My team and I would be happy to help you.
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